The How This Works show
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We found 2 articles with the tag “customer experience”.
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Episode no. 33 of the How This Works show with Drew Burdick from StealthX
29 January 2025
agency founder, ai in design, bootcamp alternatives, business strategy, career transition, charlotte tech scene, community building, customer experience, design, design leadership, design teams, digital transformation, electronic music, entrepreneurship, future of work, nc, north carolina, product management, product strategy, professional development, regional tech hubs, service design, startup founder, team building, ux designIn this episode of the How This Works show, StealthX founder Drew Burdick discusses the intersection of design, entrepreneurship, and customer experience. From his unconventional start with a bootleg copy of Photoshop to launching multiple successful ventures, Drew shares insights on how the design industry is rapidly evolving and how it might evolve in the future, particularly as AI continues to reshape how we work.
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Episode no. 31 of the How This Works show with Aaron Young
3 January 2025
behavioral analysis, business strategy, change management, customer behavior, customer experience, customer journey, customer research, decision making, human centered design, jobs to be done, market research, product strategy, qualitative research, switch interviews, user insightsIn this episode of the How This Works show, we talk with Aaron Young, founder of Switch Insights, who explores the methodology of "switch interviews" — an approach to understanding why customers change products or services.